Conflict Resolution

Conflict Resolution

The rate of change is escalating in the workplace. Drivers such as technology are changing the way we do business and how we communicate at a far quicker pace than at any other time in our history.

One of the most challenging areas in professional skill building is to learn how to successfully deal with conflict. Regardless of whether you are managing staff or managing colleagues and clients – there is an enormous amount of time, energy and communication that can be consumed when conflict arises.

Impacts on productivity, morale and overall information flow are significant and a recent review of over 1000 companies found that up to 42% of a manager's time is spent on reaching agreement with others when conflicts occur.

The program will work on tailored case studies and scenarios ensuring that the immediately useable techniques are practiced during the sessions.

Program elements can include:

  • What Is Conflict?
  • The Ingredients Of Conflict
  • Causes & Impacts
  • The 5 Stages Of Conflict Resolution
  • Alternate Conflict Management Strategies And Tools
  • Analysis And Assessment Of Response – Yours and Theirs
  • Appropriate Assertiveness In Conflict
  • Critical Mistakes in Conflict Resolution
  • Conflict Analysis – Case Studies
  • Solutions And Options – Progress On The Hardest Cases
  • Communication – The Language Of Resolution
  • Ground Rules - What It Takes
  • Agreed Outcomes, Implementation & Follow Up
  • Negotiation
  • The Closure Strategies

From the experienced manager to the newer team member - knowing the essential strategies to deal with conflict will support your professional and personal future. Contact APA Training & Development for more information of Conflict Resolution programs.